Privacy Policy

1. Introduction

NVX Global LLP (“NVX Global,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://nvxglobal.com (“Website”) or use our services.

NVX Global LLP is a business process outsourcing (BPO), consulting, and operational support services provider. In the course of our business, we may collect, process, and store certain information necessary to provide our services and operate our website.

By accessing or using our Website or services, you agree to the terms of this Privacy Policy.

2. Legal Entity and Contact Information

• Legal Name: NVX Global LLP

• Registered Office Address: 5th Fl, Unit 307, Mindspace, Malad (W), Mumbai 400064

• Phone: +91 7506796847

• Email: info@nvxglobal.com

• Website: https://nvxglobal.com

If you have questions regarding this Privacy Policy, you may contact us using the information above.

3. Information We Collect

We may collect the following categories of information:

3.1 Personal Information

We collect personal information that you voluntarily provide, including but not limited to:

• Full name

• Email address

• Phone number

• Company name

• Job title

• Business contact information

• Information provided through contact forms, emails, or communications

This information is collected when you contact us through our website, request information about our services, or engage in business discussions with us.

3.2 Technical and Usage Information

When you visit our Website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device type and operating system

• Website pages visited, time and date of access, referring website

• Usage patterns and interaction data

This information helps us improve website performance, security, and user experience.

3.3 Business and Client Information (BPO Services)

When providing services to clients, we may collect and process business-related information necessary to deliver agreed services. This may include operational, process, or support-related data.

Important Note on Data Processing: When providing BPO and consulting services, NVX Global acts strictly as a “Data Processor” on behalf of our clients (the “Data Controllers”). The processing of such client-provided data is governed entirely by the respective Master Service Agreements (MSAs) and Data Processing Agreements (DPAs) we have in place with our clients, rather than this Website Privacy Policy. We treat all client information as strictly confidential.

4. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Responding to inquiries and communications

• Providing and managing our services

• Communicating with clients and prospective clients

• Improving our website, services, and user experience

• Maintaining security and preventing unauthorized access

• Complying with legal and regulatory obligations

• Protecting our business, clients, and systems

We do not sell personal information.

5. Legal Basis for Processing Information

We process personal information based on:

• Your consent

• Legitimate business interests

• Contractual necessity

• Legal and regulatory compliance

6. Data Sharing and Disclosure

We may share information in the following circumstances:

• With authorized service providers assisting in business operations

• With technology providers supporting our systems

• When required by applicable laws, regulations, or legal processes

• To protect our legal rights, property, or safety

• To fulfill contractual obligations

We do not sell, rent, or trade personal information to third parties.

7. Data Security

NVX Global LLP implements reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction. These measures include access controls, secure systems, confidentiality agreements with personnel, and restricted access to sensitive information.

While we take reasonable precautions, no system can guarantee absolute security. By using our Website, you acknowledge this risk.

8. Confidentiality and Data Protection Commitment

As a BPO and consulting services provider, NVX Global LLP maintains strict confidentiality standards. We:

• Access client data only as required for service delivery

• Do not disclose client data without authorization

• Require confidentiality obligations from personnel and contractors

• Implement appropriate safeguards to protect client information

9. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance user experience. You may control cookie settings through your browser. Disabling cookies may affect website functionality.

10. Data Retention

We retain information only as long as necessary to provide services, fulfill contractual obligations, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Information is securely deleted or anonymized when no longer required.

11. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites. We recommend reviewing their privacy policies separately.

12. Your Rights

Depending on applicable laws, including the Digital Personal Data Protection Act, 2023 (India), you may have rights to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Withdraw consent, where applicable

To exercise your rights, please contact our Grievance Officer.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the name and contact details of our Grievance Officer are provided below:

• Name: [Your Name]

• Email: privacy@nvxglobal.com

• Address: [Insert your specific WeWork address here]

We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days of receipt.

14. International Data Transfers

As a global services provider, NVX Global LLP may interact with clients in different countries. Information may be transferred and processed in accordance with applicable laws and appropriate safeguards.

15. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

16. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date. Continued use of the Website constitutes acceptance of the updated Privacy Policy.

17. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.